“De kracht van emoties in gesprekken” is verplichte basis “leerstof” voor elke leidinggevende!
Nieuwe dingen geleerd (niet het gevoel “been there, done that”).
Het enthousiasme en de humor waarmee Ingrid de training geeft.
Geen zweverig gedoe, wel concrete tools (ik leerde eveneens dat Ingrid allergisch is aan “tips & tricks” 🙈)
Geeft veel goesting om er direct mee aan de slag te gaan.
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